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Utility Services

All new accounts and termination of accounts must be completed in person at Waller City Hall. We do not accept new accounts/terminations online. Sorry for the inconvenience.

City of Waller Residents,

Please only place checks or money orders in the nightly drop box for your utility payments. No cash payments are allowed.

The City of Waller Utilities department is now offering over the phone payments. Please call the toll free number 866-274-7678.
You will need your account number when calling in. There is a $1.25 fee with the payment over the phone for the time being. 

The City of Waller has started offering Samsung Pay, Apple Pay and Google Pay when paying your bill at City Hall.

Information Regarding Assistance from Winter 2021 Storm

Updated 10/01/2019
Waller Utility Services and Rate Schedules
Policy for Collection of Water, Sewer, Gas, and Garbage Accounts 

Application for New Service:

Commercial Application for Utility Services

Residential Application for Utility Services

Dumpster Application

Service Agreement for Water Utility Services

Service Agreement for Gas Utility Services

Temporary Water Service Application

Application for Termination of Service

Authorization to Change Information on Account

Bulk Item Schedule

Bulk Item Schedule 2022

Utility Bill Payment Methods
Now Offering Google Pay, Apple Pay, and Samsung Pay When Paying At City Hall

Credit Card Fees Policy

Click here to pay your utility bill online 

Drinking Water Information:

Important information about your drinking water

Annual Drinking Water Quality Report

Lead and Copper 2016

Chlorine PN

Texas Commission on Environmental Qualty: Certificate of Delivery of Tier III Public Notice

Contact Information:

Utility Billing: 936-372-3880 ext. 114 or ext. 117
Utility Billing Email:

After hours utility emergencies: 832-768-0203
Emergency lines to be used for emergencies only.